Refund policy
RETURNS & EXCHANGES
1. Changes:
You have 14 business days from receipt of the item to notify us of your decision to make the change. The transport that is borne by the client either by their means or by contracting ours, for a cost of €4.90 per package in each shipment. ( that is to say, a package so that the one who wishes to change arrives at our facilities and another package so that the one who wishes to leave his residence)
The order must be in perfect condition and must not have been used. That the packaging is correct so that the product reaches us in perfect condition.
Returns are not accepted on personalized items, as well as on items whose characteristics and options are previously detailed by our managers on the web.
IMPORTANT THE OUTLET ARTICLES DO NOT HAVE AN EXCHANGE OR RETURN SINCE THEIR PRICE IS REDUCED TO THE COST
How to exchange an item?
In order to make the change you have to follow these steps:
Send an e-mail iqoncollection@gmail.com, request the change you want to make with all possible information about the merchandise and the customer, as well as an explanation of the reason.
- Our team has to answer you and accept the change.
- Once the change is accepted, the products can be sent to us. and once reviewed and confirmed that everything is correct, the new material is ordered.
- Once the new material is received, you are informed to collect or agree on how you want it to be delivered, always at the customer's costs in case there is transport in the shipment.
- For any questions you can contact us.
2. Returns:
You have 15 calendar days from receipt of the item to notify us of your decision to return it.
The packaging must be in perfect condition and must not have been used. The return of personalized products will not be accepted, nor will their sketches have been previously accepted by the client, such as digital printing, embroidery, screen printing, etc. ni used or deteriorated. As well as the articles in outlet or offer are not refundable.Ç
IMPORTANT THE OUTLET ARTICLES DO NOT HAVE AN EXCHANGE OR RETURN SINCE THEIR PRICE IS REDUCED TO THE COST
How to return an item?
Send an e-mail, request the return you want to make with all possible information about the merchandise and the customer, as well as an explanation of the reason.
Our managers have to answer you and accept the return.
Once the return has been accepted by our company, the material must be sent to us within 7 days of acceptance by us. Once the item is received, we will check its status and proceed to process the return.
Our company has 15 business days from the verification and receipt of the item to proceed with the creation of a coupon with the value of the order (discounted shipments). This coupon will be redeemable throughout our website without an expiration date.